Data Retention – Privacy Notice
About the Ahmadiyya Muslim Community UK and Voice of Islam Radio Station
The Ahmadiyya Muslim Community UK is committed to the propagation of the true teachings of Islam and is dedicated to spreading peace and harmony around the world. Our mosques are open for all, to help break down barriers and build trust, integration and cohesion by enabling a better understanding of Islamic beliefs and their role in modern life.
To promote global peace and the work of the community, we organise regular peace symposiums and run a free Voice of Islam Radio station 24/7 on DAB, dedicated to spreading harmony among and between all people regardless of faith and background.
Voice of Islam Radio Station
We are not funded by any country or the government. It is our belief that to do good works requires us to make sacrifices of time and money and that is why the Radio Station which is part of the Ahmadiyya Muslim Community is entirely self-funding. Members donate willingly to support the work of the community as well as a to a whole host of charitable and humanitarian activities that we carry out – almost all of which are run by volunteers.
In essence “Love for All, Hatred for None” is the unique banner upheld by the Ahmadiyya Muslim Community and a message that we believe is the basis for lasting peace.
Voice of Islam Radio station is a 24/7 radio station on DAB and run by mostly volunteers, this station is non-for profit and non-commercial. It does not have any commercial promotions or advertisement or any funding from commercial sources.
The station’s studios are based in Baitul Futuh Mosque, London.
Following the change in Data Privacy and Data Protection laws, with the implementation of the General Data Protection Regulation, this policy explains how we will collect information about you through interaction with us over the radio, on the telephone, on text, email or face to face, or through any of our other auxiliary organisations and what we will use it for.
Firstly, please be aware that we do not aim to collect any personal information from individuals under the age of 13.
- How we will get in touch with you
When we first collect your personal information, we will tell you that we want to keep in contact with you in order to invite for future shows, ie live aired shows, recorded shows, research panels and other future programmes of Voice of Islam Radio station. We will also seek to keep you informed about things that we believe you will be interested in.
You have the right to request that we cease sending you invitations to our radio station programmes, live aired shows, recorded shows, or marketing communications, whether by e-mail or otherwise, to you. You can do this by checking certain boxes when we collect your personal information or by clicking the unsubscribe link in the marketing e-mails you receive from us. You can also do this by contacting us at firstname.lastname@example.org
- Collection of Information
We collect personal information from you through your interaction via our websites, text services or other media such as giving your information to one of our research teams. This may occur when you participate in, or sign up to, any of our radio programmes, live shows, recorded shows, promotional events, competitions or research panels, or if you use any of our apps, register an account with one of our websites.
The information we collect will vary depending on the service you request but could include name, address, phone number, email address, username, password, age, gender, date of birth, comments, competition answers. We may also ask for additional information depending on the nature of the work we are doing. We will not normally collect any sensitive personal information from you, and in any event, will request your express consent to do so.
If you use any of our apps, we will collect the following information:
(i) your location – upon your first use you will be prompted for permission for us to use your location (which you may decline) in order to offer you relevant services (we cannot offer relevant services if you do not permit us to detect and use your location); and
(ii) your device – if you access our services from a device such as a mobile telephone running an application, we will uniquely identify each instance of the application, but we will not be able to personally identify you from this information.
We also collect certain information through the use of “cookies” and other similar automated means. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive.
- Use of Information
What do we do with your information?
We will use your personal information for a number of purposes including the following:
– Provide, administer and communicate with you about our shows, events, services and promotions (e.g. Twitter competitions, to enable you to log in to your account and/or enter competitions on one of our websites).
– Contact you about joining our panel on live radio programs, research panels, recorded shows, new upcoming shows, community events. This could be by email, phone, text, or another form of electronic communication.
– Analyze and improve the service and shows we offer
– Create statistics, profiles and marketing opportunities, and analyse information to formulate opinions.
– Help prevent fraud and loss.
– Train our staff.
– If you call into one of our broadcasts and make rude or offensive remarks, we will keep a record to block further live calls from you.
Information will also be processed internally and used for the promotion of events. It is retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. From time to time, we may use a secure cloud platform to carry out processing related tasks
- Sharing Information
Who might we share your information with?
The Voice of Islam Radio Station does not share any personal data with third parties.
– We only share your information with the Ahmadiyya Muslim Community organisations for the purposes of promoting future events or invitation to events.
– We will always ask for your consent before we publish any material provided by you or information about you.
– We may carry out research or analysis, which contains your personal information via our databases
– We may also disclose personal information about you to comply with applicable laws and when requested to do so by law enforcement agencies or government bodies.
- Data Transfers
We will not transfer the personal information we collect about you to countries other than the country in which the information was originally collected.
- Your Rights
If you are registered for an account with one of our websites/ apps you may update your personal information at any time online or by sending us an email on email@example.com.
You have certain rights to the personal information we process about you, these are listed further below.
You may request access to the personal information we hold about you. If you would like to submit a request please contact us at firstname.lastname@example.org
- Contact Us
If you have subscribed to our newsletter, your email address will only be used to invite you to speak on our shows, for research purposes, to provide updates about our activities, invite you to any of our radio programmes and/or events. You do have the option of opting out at any time.
How long do we keep hold of your information?
Personal data will be kept in a secure environment for a period of 24 months. If you wish to remain on our mailing database for future events, your consent will be required.
The lawful basis for processing data we hold on you as set out in Article 6 of the GDPR is:
Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
We seek your consent to process your data which creates the legal bases for holding the data we hold on you.
Contact details for the data controller
The Voice of Islam Radio station as data controller has designated the role of Data Protection Officer to:
Baitul Futuh Mosque
If you have a complaint about how we have handled your personal data under the Data Protection Act 2018, you can complain to the Information Commissioner:
Your rights (GDPR (Arts 15 -22)
The following rights are set out in the Data Protection Act 2018:
The right to be informed
The right of access
The right of rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.
The Right to be Informed (Arts 13 &14)
There are two ways in which we can obtain personal information:
- We collect it from you directly
- We obtain it from a third party e.g. information already in the public domain.
We obtain it from you directly (Art 13)
At the time we obtain the personal information, we must provide you with information in our privacy notice unless you already have it.
We do not obtain it from you directly (Art 14)
We must provide you with the information in our privacy notice:
- Within a month after obtaining the personal data
- On our first contact with you; or
You have already been provided with the privacy notice information.
Right of access (Art 15)
You have a right to access your personal data and supplementary information (information in our privacy notice).
You have the right to obtain:
- confirmation that your personal data is being processed;
- access to that personal data; and
- information provided in the privacy notice.
Right of rectification (Arts 16 and 19)
You have the right to have inaccurate or incomplete personal data concerning yourself amended.
Please bear in mind that just because you disagree with information we have obtained from another source does not mean it is inaccurate.
Right to the restriction of processing personal information (Art 18)
You have the right to restrict the processing of your personal information. We can continue to store the personal information but not to further process it.
We can retain enough information about you to ensure that the restriction is respected in future.
We are required to restrict processing of personal information in the following circumstances:
- you dispute the accuracy of the personal information we hold, while we verify the accuracy.
- You object to our processing
- If we no longer need the personal data but you require the data to begin, complete or defend a legal claim.
We must inform you when we decide to lift a restriction on processing.
Please note that due to reasons of security, the Radio Station may uphold its right to withdraw its invitation to an organised event, if it is unable to process necessary personal information for registration and associated tasks.
Right to object (Art 21)
You have a right to object to processing of your personal information on grounds relating to your particular situation. We must comply with your objection and stop processing personal information, unless
- we can demonstrate our grounds for processing override your rights and freedoms, or
- the processing is to begin, complete or defend a legal claim.
How to exercise your rights and what we must do (Art 12)
You can request that we provide information on how we process personal data and exercise your rights.
The information may be provided in writing or by other means including where appropriate by electronic means.
If you request the information orally we will verify your identity first or may seek additional information from you to verify your identity. Art 12(1), and (6)
How long to do we have to comply with your request? (Art 12(3))
If you make requests in relation to the rights which apply to us, we must provide the information within one month of receipt of your request.
This may be extended by two months taking into account the complexity and number of requests.
We will inform you of any such extension together with the reasons within one month of receipt of your request.
If we decide not to take action on your request: (Art 12(4))
- we will inform you within one month of the date of receipt of your request together with the reasons for not taking action.
- You may complain to the Information Commissioner and seek a judicial remedy.
Is there a fee? Art 12(5)
No. We must provide the information or any communications and actions taken free of charge.
If requests made are clearly unfounded or excessive in particular because they are repetitive we may either:
- charge a reasonable fee taking account of the administrative costs of providing information, communication or taking action requested; or
- refuse to act on the request.
We must evidence that the request is clearly unfounded or excessive
Further information could be found on